Ab AfterSales

Ab AfterSales (AAS) is an after sales and customer support system. The system binds together products delivered to a distributor or a customer, its accessories, warranty information and parts' serial numbers. The system provices product-specific spare part books, service history and warranty system.

The system also has an online shop which allows distributors to place orders directly to the manufacturer.

These tools makes it easy to follow a product's life cycle and for example to decide when it's the right time to set an exchange offer for an used machine.

AAS is build as a modular system which allows the customers to select those modules that they need. The system is independent but it is possible to use it as an extension of an ERP-system.

The system can be set to work in collaboration with the customer‘s other software (PDM, CRM etc.). For example, an interface to Mincom LinkOne spare part book system is available.

Ab AfterSales suits for product, serial and batch based production.
 

The system components (modules)

• Product Cards

• Service System

• Maintenance Programs (anticipatory)

• Product Structures (creating and editing)

• Reclamation and Warranty System

• Customer Support (24/7)

• Offline Tools

• AAS Mobile (product-/equipment-specific or personal)

• Packing Lists and Part Returns

• Bulletin System

• Spare Part Books

• Spare Part Shop

• FAQ Forum

• Education Level System

• Remote Diagnostics

• Quality Tools / Reports

• User Rights Management

• Work Orders

• Targeted Feedback System

Benefits for customers and stakeholders

• Product details and its service details are always accessible

• Flexible communication between the parties boosts sales

• Shortens delivery time and adds productivity to the delivery process

• Efficient management for delivered products makes spare part and maintenance services easier to offer and implement

• Lower distribution costs

• Warranty handling and their costs follow-ups

• Enables the sales to offer a new product at the correct time

• Makes it easier to determine the sales value of a used product.

• More sales with lower staff costs

• Better quality and customer service

• More efficient processes

• Increases the efficiency of the supply chain and order processing

• Offers development to analysis and reporting